Enrolling a Patient in Rexall Reminders
The default preference for Rexall Reminders will be Not Asked. When a patient consents to receiving communications, their preferences should be updated.
For more information about when notifications are sent to patients, see Rexall Reminders Notification Settings.
Use the dropdowns below to learn more about enrolling a patient in Rexall Reminders.
Enrolling a New Patient
When creating a new Patient Profile, it is recommended that you enroll a patient into the Rexall Reminders program, if they agree.
To enroll a new patient in the Rexall Reminders program:
- Create a new Patient Folder as usual. For more information, see Create a New Patient Folder.
- In the Main tab of the Patient Folder, enter the patient's preferences into the Rexall Reminders section.
- From the consent dropdown, select one of the following options:
- Yes - patient consents to receiving Rexall Reminders.
- No - patient does not consent to receiving Rexall Reminders.
- Not Asked - patient was not asked. This is the default option.
- From the Communication Method dropdown, select the patient's preferred method to be contacted.
- From the Preference dropdown, select the phone number or email address the patient wants to be contacted at.
Note: The email address or the phone number must already be entered in the Home tab on the Main screen to appear in the dropdown.
- From the consent dropdown, select one of the following options:
- Select Save.
For more information about when notifications are sent to patients, see Rexall Reminders Notification Settings.
If the consent dropdown is left as Not Asked, a Compliance Communication Prompt will display to encourage you to enroll the patient into the Rexall Reminders Program.
To learn more, see Compliance Communication Prompt.
Enrolling an Existing Patient
When enrolling an existing patient, the process changes depending on if the Patient Folder was viewed today or not.
Patient Profile Not Viewed Today
To enroll an existing patient in Rexall Reminders if the Patient Folder has not been viewed today:
- Search for and select the patient. A Compliance Communication Prompt displays.
- Select either Text Message or E-mail as the preferred method of contact.
- Determine what phone number or e-mail address to send the reminders from one of the following two methods.
- From the Preferences dropdown, select a phone number or e-mail address that is already entered in the Main tab of the Patient Folder
- In the freeform text box, enter a new phone number or e-mail address.
- Select Enroll. The information is updated in the Rexall Reminders section of the Patient Folder.
Note: If Confirm Later is selected, the prompt will close and not display again until the next day that the profile is viewed. The Rexall Reminders preferences can still be set in the Patient Folder, if required.
For more information about when notifications are sent to patients, see Rexall Reminders Notification Settings.
Patient Profile Viewed Today
To enroll an existing patient in Rexall Reminders if the Patient Folder was already viewed today:
- Search for and select the patient.
- In the Main Tab of the Patient Folder, enter the patient's preferences into the Rexall Reminders section.
- From the consent dropdown, select if the patient has consented to the Rexall Reminders program.
- From the Communication Method dropdown, select the patient's preferred method to be contacted.
- From the Preference dropdown, select the phone number or email address the patient wants to be contacted at.
Note: The email address or the phone number must already be entered in the Home tab on the Main screen to appear in the dropdown.
- Select Save.
For more information about when notifications are sent to patients, see Rexall Reminders Notification Settings.
If the patient has opted for Text Messages as their preferred Communication Method, you will have the ability resend the opt in message if the patient did not opt in the first time they received it. For more information, see Opt-In Message.
Opt-In Message
When a patient consents to receiving Rexall Reminders through text messages, an opt-in message is automatically sent to the phone number provided that the patient must use to opt into the program. If the patient does not opt-in, they will not receive Rexall Reminders.
If a patient does not opt-in, the message can be resent from the Opt-In button in the Rexall Reminders section.
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When a patient consents to receiving Rexall Reminders via text message, an opt-in message is sent to the number two minutes after the Patient Folder is saved. The Opt-In button will not be available this day.
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If a patient has not opted in by the end of the day, the Opt-In button will be available the next day. When selected, an opt-in message is sent two minutes afterwards. The Opt-In button will not be available for the rest of the business day.
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The Opt-In button is available to be selected once per day until the patient has opted-in for Rexall Reminders through the opt-in message. Once a patient has opted in, the Opt-In button is not available.
Note: The Opt-In status of a patient is recorded in the History tab of the Patient Folder.
History Tab
Rexall Reminders consent, the preferred communication method and the Opt-In status if the patient is set to receive communication through text message is recorded in the History tab.
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Rexall Reminders Activity Type - The Rexall Reminders Activity type displays the enrollment status of the patient in the Rexall Reminders program in the Comments column. Depending on the preference set in the Rexall Reminders section, the Comments column can display:
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Yes
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Declined
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Not Asked
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Communication Method Activity Type - The Communication Method Activity type displays the preferred communication method selected in the Rexall Reminders section. Depending on the preference set in the Rexall Reminders section, the Comments column can display:
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Email
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Phone
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Text Message – Pending Opt-in
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Text Message – Opted in
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Compliance Communication Prompt
The Compliance Communication Prompt displays when the consent dropdown is set to Not Asked to encourage enrollment in the Rexall Reminders program.
The prompt displays in the following scenarios.
- A new Patient Folder is created and the consent dropdown is set to Not Asked.
- An existing Patient Folder with the consent dropdown set to Not Asked is viewed for the first time that day, regardless of user.
When this prompt appears, your pharmacy can determine:
- If the patient would like to received Rexall Reminders via text message or e-mail.
- From the Preferences dropdown, select which phone number or e-mail that will receive the Rexall Reminder, if it is already on file.
- Enter a phone number or e-mail in the freeform text box if it is not on the Patient Folder.
Preferences set in this prompt are saved in the Rexall Reminders section of the Main tab.
If Confirm Later is selected, the prompt will close and not display again until the next day that the profile is viewed. The Rexall Reminders preferences can still be set in the Patient Folder, if required.
Rexall Reminders Notification Settings
| Communication Method | Notification sent after scanned into Will Call | Notification cutoff time* | If multiple prescriptions are ready at the same time, how many notifications are sent out? |
| Phone | 1 hour | 8 pm local time |
If all prescriptions are scanned into Will Call within 60 minutes (1 hour) of each other, one notification is sent to the patient. If the prescriptions are scanned into Will Call with a gap of 60 minutes (1 hour) or greater or each other, the patient will receive multiple notifications. |
| Text | 2 minutes | 10 pm local time |
If all scripts are scanned into Will Call within 2 minutes of each other, one notification is sent to the patient. If the prescriptions are scanned into Will call with a gap of 2 minutes or greater of each other, the patient will get multiple notifications. |
| 2 minutes | 10 pm local time |
If all scripts are scanned into Will Call within 2 minutes of each other, one notification is sent to the patient. If the prescriptions are scanned into Will call with a gap of 2 minutes or greater of each other, the patient will get multiple notifications. |
*For all communications methods, if the prescriptions are scanned into Will Call after the cutoff time, the notification is not sent until 8 am the next business day, regardless if the pharmacy is closed or not.
Related Topics
Declining a Patient from Rexall Reminders